Address
HEAD OFFICE
19A Michelin St, NW7, Vanderbijlpark, 1913
Work Hours
Monday to Thursday: 7AM - 5PM
Friday: 7AM - 2PM
Weekends & Public Holidays: Closed
SLEEPWA PARTE CC
Website: www.sleepwaparte.co.za Email: sales@sleepwaparte.co.za Telephone: 016 986 0129 Address: 19A Michelin Street, Vanderbijlpark, South Africa
1. Delivery Methods
Sleepwa Parte CC offers delivery using its own vehicles or appointed third-party courier companies. The delivery method will be determined according to the customer’s location, order size, product type and availability.
2. Delivery Charges
Delivery charges are payable by the customer and will be communicated during the ordering or quotation process, before the order is finalised.
Any additional delivery charges requiring customer approval will be communicated before they are incurred.
3. Payment Before Dispatch
Unless alternative payment terms have been agreed to in writing, full payment for the products and applicable delivery charges must be received and cleared before an order is dispatched or collected by the appointed courier.
4. Delivery Times
Delivery usually takes between 1 and 5 working days, depending on product availability, destination and courier schedules.
Delivery takes place during normal business hours, Monday to Friday, excluding South African public holidays.
Delivery periods are estimates unless a specific delivery date has been expressly agreed.
5. Courier Deliveries and Tracking
Where a third-party courier is used, Sleepwa Parte CC will arrange the courier on behalf of the customer.
Once the order has been dispatched, courier details and a tracking number will be supplied where available.
Customers may contact Sleepwa Parte CC for assistance with delivery enquiries.
6. Deliveries Using Company Vehicles
Where Sleepwa Parte CC uses its own delivery vehicles, the delivery arrangements will be communicated to the customer.
Deliveries may be consolidated with other customer orders on the same route, provided that this does not unreasonably affect agreed delivery arrangements.
7. Risk of Loss or Damage
For deliveries arranged by Sleepwa Parte CC, the risk of loss or damage will generally remain with Sleepwa Parte CC until the goods have been delivered and accepted by the customer or an authorised recipient, subject to applicable law.
Customers are not required to arrange separate transit insurance for deliveries organised by Sleepwa Parte CC.
8. Delivery Delays
Sleepwa Parte CC will make reasonable efforts to meet communicated delivery estimates.
Where a material delay occurs, we will endeavour to inform the customer and provide an updated delivery estimate.
Any cancellation, refund or other remedy arising from a delayed or unfulfilled order will be handled in accordance with applicable South African legislation, including the Consumer Protection Act and Electronic Communications and Transactions Act.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery addresses, contact numbers and reasonable delivery instructions.
Where incorrect information supplied by the customer results in additional delivery costs, these may be charged to the customer, provided the charges are reasonable and disclosed before being incurred.
10. Damaged, Missing or Incorrect Goods
Customers are encouraged to inspect their deliveries as soon as reasonably possible and notify Sleepwa Parte CC of any visible damage, shortages or incorrect products.
Please contact sales@sleepwaparte.co.za and provide the order number, a description of the issue and photographs where available.
Failure to report an issue immediately does not automatically remove any rights or remedies available under applicable law.
11. Failed Deliveries
Where delivery cannot be completed because no authorised person is available, Sleepwa Parte CC will assist with arranging redelivery or collection.
Reasonable additional delivery costs arising from circumstances within the customer’s control may apply, subject to prior disclosure and applicable law.
12. Customer Rights
Nothing in this policy is intended to exclude, restrict or waive any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African legislation.
13. Contact Information
For delivery enquiries, please contact:
Sleepwa Parte CC
19A Michelin Street, Vanderbijlpark
Tel: 016 986 0129
Cell: 082 929 0057
Email: sales@sleepwaparte.co.za
Website: www.sleepwaparte.co.za